FAQS
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1. How do I become a BlackHealthOnline (BHO) member?
By registering online at BlackHealthOnline.com or using the BHO App. This registration is free and it allows you to have access to our paid services: QuickConsult (QC), ExpandedConsult(EC), and MyHealthTrends (MHT). MyChart (MC), the online medical record we provide to our members is complimentary to those who have used at least one of the paid services noted above.
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2. How many types of BHO membership are available?
BHO Silver Member and BHO Gold Member. BHO Silver Membership is free.
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3. How do I become a BlackHealthOnline (BHO) Gold member?
By paying the BHO Gold membership subscription annual fee of $12.00 ($1 a month) a BHO Gold member will enjoy 30% discounted fees on QuickConsult, ExpandedConsult, MyHealthTrends, as well as full access to our online medical records (MyChart).
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4. How do I navigate the different parts of the website?
By watching the explanatory animation videos available at the website or by reviewing the step by step descriptions of the different services on our website.
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5. What do I do when I cannot see an email sent to me from BHO?
Always remember to check your junk or spam email folders.
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6. What payment methods are accepted on this platform?
Essentially all major credit cards and debit cards are accepted.
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7. What if I am having a problem uploading images to the site?
Contact our tech support through info@blackhealthonline.com
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8. What if I have a complaint regarding the medical care I received from a BHO Consultant?
Contact BHO Team directly through info@blackhealthonline.com
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9. Can one use one email address to register two different patients?
No. Every individual patient account must have a dedicated email address.
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10. How do I recover forgotten user name and forgotten password?
Click on the forgotten password and forgotten user name links on the login page.
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11. What time zones are used for the time slots available for selection for BHO ExpandedConsult (EC) service?
The selected time zones are your local times zones. In other words, the time zone you select is the time zone of the city and country you will be in at the time of your scheduled EC appointment with our BHO doctor.

